What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sender Email Address - use field from form

    Asked by ncpp on November 01, 2013 at 03:09 PM

    Previously I used information entered into an email field from submitted forms to fill in the Sender Email Address in my notification. This integrated well with my helpdesk system Spiceworks. People submit specific types of IT requests with these forms, and it uses their provided name and email address to create a ticket on their behalf. 

    Now I have to manually modify the tickets that come in because one of our newer forms only sends as noreply@jotform.com. Spiceworks thinks this is a new user otherwise. So I have to associate the ticket with a person myself. 

    Mandrill doesn't seem to help my situation. I don't want the Sender Email Address to be static. It needs to be dynamic based on a person's supplied information via an email field in the form. How am I supposed to do that with this new setup? You've removed that functionality and it ruins my automation.

    I vote that you reverse whatever changes you have done.

    email sender JotForm style name
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 01, 2013 at 04:18 PM

    Thank you for contacting us.

    This is actually possible to use the form E-mail field as the 'From:' address with the Mandrill integration. Please try the Mandrill option once again.

    Related article:

    Set Email Field as the Notification Sender Email Address with Mandrill

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by ncpp on November 05, 2013 at 02:02 PM

    OK, now I see what you're saying. The new From field appears. So what does Sender Email do?

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 05, 2013 at 02:18 PM

    In addition to what my colleague has posted, when I try to look into your form and when I selected your Mandrill email(brandon@ncpreventionpartners.org), it immediately adds the "From E-mail" field in which this will be the actual sender. You need to map it to the form's Email field and this will be dynamic.

    Anything that will be typed there will be the actual sender not your Mandrill Email. Mandrill will only relay the message and use the From Email as the base sender.

     

    Please try it out to better understand the system. Thank you

  • Profile Image

    Answered by ncpp on November 05, 2013 at 02:21 PM

    Thanks. I did not notice that the From Email field appeared before, but now I have mapped the proper field to the From Email part, and it appears to work as I need it to.

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 05, 2013 at 02:28 PM

    In behalf of my colleague, you are welcome. It is great to know that it is now working on your end.

    Regards