- ncppAsked on November 01, 2013 at 03:09 PM
Previously I used information entered into an email field from submitted forms to fill in the Sender Email Address in my notification. This integrated well with my helpdesk system Spiceworks. People submit specific types of IT requests with these forms, and it uses their provided name and email address to create a ticket on their behalf.
Now I have to manually modify the tickets that come in because one of our newer forms only sends as firstname.lastname@example.org. Spiceworks thinks this is a new user otherwise. So I have to associate the ticket with a person myself.
Mandrill doesn't seem to help my situation. I don't want the Sender Email Address to be static. It needs to be dynamic based on a person's supplied information via an email field in the form. How am I supposed to do that with this new setup? You've removed that functionality and it ruins my automation.
I vote that you reverse whatever changes you have done.
- JotForm SupportMike_TAnswered on November 01, 2013 at 04:18 PM
Thank you for contacting us.
This is actually possible to use the form E-mail field as the 'From:' address with the Mandrill integration. Please try the Mandrill option once again.
If you need any further assistance, please let us know. We will be happy to help.
- ncppAnswered on November 05, 2013 at 02:02 PM
OK, now I see what you're saying. The new From field appears. So what does Sender Email do?
- JotForm Supportardy0689Answered on November 05, 2013 at 02:18 PM
In addition to what my colleague has posted, when I try to look into your form and when I selected your Mandrill email(email@example.com), it immediately adds the "From E-mail" field in which this will be the actual sender. You need to map it to the form's Email field and this will be dynamic.
Anything that will be typed there will be the actual sender not your Mandrill Email. Mandrill will only relay the message and use the From Email as the base sender.
Please try it out to better understand the system. Thank you
- ncppAnswered on November 05, 2013 at 02:21 PM
Thanks. I did not notice that the From Email field appeared before, but now I have mapped the proper field to the From Email part, and it appears to work as I need it to.
- JotForm Supportardy0689Answered on November 05, 2013 at 02:28 PM
In behalf of my colleague, you are welcome. It is great to know that it is now working on your end.