Not receiving the password reset email

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    Kathryn 
    Asked on February 01, 2021 at 09:53 AM

    Hi, I have clicked password reset 3 times since yesterday and have not gotten and email from you.

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    Gaetan_B
    Answered on February 01, 2021 at 11:53 AM

    Hello,

    Thank you for reaching out.


    I do not find an account associated with the email address you have used to contact us.

    Would it be possible that you are using a different email address for your forms? If so, could you please send us the email address?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance