Not receiving the password reset email

  • Kathryn
    Asked on February 1, 2021 at 9:53 AM

    Hi, I have clicked password reset 3 times since yesterday and have not gotten and email from you.

    Jotform Thread 2864124 Screenshot
  • Gaetan_B
    Replied on February 1, 2021 at 11:53 AM

    Hello,

    Thank you for reaching out.


    I do not find an account associated with the email address you have used to contact us.

    Would it be possible that you are using a different email address for your forms? If so, could you please send us the email address?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance