Can't log in

  • Julie Hain
    Asked on February 1, 2021 at 11:12 AM

    I forgot my password, selected the reset password link and every time I Click on the button in the email you send me, it takes me to a screen that says password link expired. I literally requested, opened email and clicked. How could it be expired? I can't get into my account. Can you please help ASAP?


    Thank you,


    Julie Hain

    sjcagdrive@gmail.com

    Jotform Thread 2864358 Screenshot
    Page URL: https://www.jotform.com/page.php?p=passwordreset&username=sjcagdrive&token=2feb415d34d421d996b9d8cedf0a2a5b72da9d57847e4feb59eee22dc9e56762
  • VincentJay
    Replied on February 1, 2021 at 1:36 PM

    Hello,

    Do you still need assistance? I checked your account and it is in good status. I also can see that someone already access the account today.

    If not, please try resetting the password. Please make sure that you open the password link immediately because there's a 5-minute expiration.