Signature not showing up

  • Profile Image
    Asked on November 01, 2013 at 05:23 PM

    I have looked in the forum, and I know this issue was reported by others. 


    When my form contains a signature field, the signature doesn't show up in the resulting email notification. It is also not showing up when I view submissions online. I have tried moving the signature field around, etc - but no luck.


    Is there a workaround to make the signature graphic show up?





  • Profile Image
    Answered on November 01, 2013 at 05:32 PM

    Thank you for contacting us.

    My test submission went through fine with the signature image. I have used direct form link to submit your form.

    Have you embedded the form to some web page? If yes, the issue might be related to the script conflict. In this case please try to use an iFrame embedding code. It does not conflict with anything on the page.

    Getting the Form iFrame Code

    Please feel free to contact us if you need any further assistance on this.