What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature not showing up

    Asked by jwfv on November 01, 2013 at 05:23 PM

    I have looked in the forum, and I know this issue was reported by others. 

     

    When my form contains a signature field, the signature doesn't show up in the resulting email notification. It is also not showing up when I view submissions online. I have tried moving the signature field around, etc - but no luck.

     

    Is there a workaround to make the signature graphic show up?

     

    Thanks,

     

    Joe

    Submissions email email notification workaround
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 01, 2013 at 05:32 PM

    Thank you for contacting us.

    My test submission went through fine with the signature image. I have used direct form link to submit your form.

    Have you embedded the form to some web page? If yes, the issue might be related to the script conflict. In this case please try to use an iFrame embedding code. It does not conflict with anything on the page.

    Getting the Form iFrame Code

    Please feel free to contact us if you need any further assistance on this.