Fields on Submission are Empty

  • Profile Image
    TraceyB
    Asked on November 01, 2013 at 08:03 PM

    On my form there are three questions and they ask how many individuals are staying each night.

    the first of these three questions is" # staying on Wed night".  It is setup exactly as the next two questions.  It does not matter how many times I delete this question or re enter it or duplicate the next two question....this question will not retain the data when the form is submitted.

     

    I have checked the properties and the only difference in this question and the other two in under the Field Details.  the Wed night question does not have a number included in the Name field (that number matching the ID #) and the other two questions do.

    Please help me...the form is of no value if the data received is not retained.

    Thanks!

     

  • Profile Image
    Cesar
    Answered on November 01, 2013 at 09:25 PM

    Hello, 

    I have tested the form by performing a submission filling out every field. As on my example image below, the fields in question have been submitted properly. Mind you, I have perform the submission directly on the form: http://support.jotform.com/form/32967005505958

    I suggest to kindly re-embed the form using the iFrame Method and retest submitting the form.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/20310_testsubmissions.png

     

    Do let us know if the issue persists after re-embedding the form to your site. Thank you.

     

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