What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel Premium Upgrade for JotForm Account

    Asked by simonanddiana on November 01, 2013 at 10:58 PM

    Hi JotForm,

    I have three forms made through this user account: simonanddiana 

    I would like to disable/cancel to premium upgrade but keep the three forms intact. How do I go about doing so?

    Forms: 
    www.wedrockweddings.com/simonanddiana-rsvp-one
    www.wedrockweddings.com/simonanddiana-rsvp-two
    www.wedrockweddings.com/simonanddiana-rsvp-three 

    You may contact me at: hello@wedrockweddings.com

    Thank you!

     

    Regards,

    Jessica Claire Chew

    Page URL:
    www.wedrockweddings.com/simonanddiana-rsvp-one

    JotForm jotform account www hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 01, 2013 at 11:38 PM

    Hi Jessica,

    I have now cancelled your Jotform subscription. You will not be charged again. Yur account will stay premium until your paid period expires which will be on November 12, 2013.

    Your account and forms will not be affected in any way. It will remain intact even if your account downgrades to a free one.

    Feel free to re-subscribe anytime you wish. Thanks!