How to unselect a product?

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    Asked on February 01, 2021 at 05:15 PM

    It appears that once a user selects the product on our form by clicking the circle, they are unable to unselect the product. Once the product is selected, the "submit my renewal" button at the bottom goes away. I want our users to be able to change their mind and unselect the product so the "submit my renewal" button comes back. How can I make that happen? Screen shots attached for reference.1612217619_60187d13877b5_Screenshot (1471612217619_60187d1372ffd_Screenshot (146

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    Answered on February 01, 2021 at 11:34 PM

    The reason is that this is a radio button option and it can't be unselected.

    To make it unselectable, switch to the checkbox field by setting Multiple Products to Yes in the payment settings.

    Here's how:

    1. Click the payment field in your form then open the Payment Settings

    2. Click the gear icon on the top right corner to view payment options


    Do try this and let us know.

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    Answered on February 02, 2021 at 11:36 AM

    Yes that changed worked. Thank you!