What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A mistake over maximum SSL with free account

    Asked by lumidan on June 03, 2011 at 04:11 AM

    I made ​​a mistake and we used more than 10 registered ssl. How do I use the free account now?
    I received this message:
    Your disabled Forms Will Be Friday at 12pm EST. Free SSL accounts is limited to 10 submissions per month.

    Please help me with reset my account and please do not block me free account. Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 03, 2011 at 04:32 PM

    Hi,

    I apologize but I cannot re-active your forms right now. You have used up 60 regular submission and 49 secure submisisons which totals to more than the allowed monthly regular submissions for free account.

    Please wait for your account limits to refresh on the first day of the succeeding month. Make sure that you use http and not https in the form urls when embedding to avoid using up your secure submissions and prematurely disabling your account.

    Always uncheck the secure form checkbox when getting your embed codes:

     

    Hope you find this post useful. Feel free to ask around if you have more questions or concerns. Thank you.


    Neil

  • Profile Image

    Answered by lumidan on June 11, 2011 at 05:06 PM

    Thank you!