My Forms are no longer sending notification to my e-mail address

  • Profile Image
    jkbaar
    Asked on November 02, 2013 at 10:52 AM

    HEllo,

    My jotforms stopped sending to my email last month, even when I log into JotForm and forward them they will not go. I can send them to another account but not to: contact@jkbaar.com ???

    I have checked the trash and bulk mail and they are not showing up there either???

     

    Please help me find the problem, we need these forms for our business.

    Thank  you

    Kathy

  • Profile Image
    khrisell
    Answered on November 02, 2013 at 11:31 AM

    Hello Kathy,

    I have removed your email from the bounce list.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.