What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms are no longer sending notification to my e-mail address

    Asked by jkbaar on November 02, 2013 at 10:52 AM

    HEllo,

    My jotforms stopped sending to my email last month, even when I log into JotForm and forward them they will not go. I can send them to another account but not to: contact@jkbaar.com ???

    I have checked the trash and bulk mail and they are not showing up there either???

     

    Please help me find the problem, we need these forms for our business.

    Thank  you

    Kathy

    JotForm email problem find
  • Profile Image

    Answered by khrisell on November 02, 2013 at 11:31 AM

    Hello Kathy,

    I have removed your email from the bounce list.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.