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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reached Forward Submission Limit

    Asked by spiritlawyer on November 02, 2013 at 10:55 AM

    I am trying to forward a submission and I am getting a message that I have reached my limit.  I followed the user guide and checked what limites I have set up and it says unlimited.  Please let me know how to make sure I can forward submissions as I have only used it once so far.  Thank you!

     

    I tried to upload a screen shot but do not know how to save it as a .jpg file

    Anthony

    Page URL:
    http://www.jotform.com/submissions/32413811158145

    submission limit forward submission Submissions jpg message checked
  • Profile Image

    Answered by pinoytech on November 02, 2013 at 01:23 PM

    Hi Anthony,

    Sorry for the inconvenience that may have caused. With regards on your query, we have hourly limits on the number of submissions replies or forwarding. We had to do this to avoid spammers abusing this feature to send spam using oue server.

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by labarnhart on February 09, 2016 at 08:16 PM

    I've encountered the same issue, but that was hours ago.  When will it refresh and allow me to forward submissions again?

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    JotForm Support

    Answered by mert on February 10, 2016 at 05:30 AM

    Hi @spiritlawyer, @labarnhart,

    "Reach your limits" error is not related to the account's submission limits, it is set for the forwarding the submissions. For free accounts the limit is 2 forwards per hour, that's why you are receiving that message. So, if you wait one hour, it will be back to normal.

     

    Also, please make sure that you have disabled the "Unique Submissions". Below, you will find the guide about how to do it:

    http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

     

    If the problem insists after a hour later, please do let us know.

    Thanks.