Form navigation

  • Profile Image
    iStart2020
    Asked on February 01, 2021 at 11:05 PM

    Hi there,

    We are currently running a readership survey and I have users reporting that they can't navigate through the form - which I have also found. We have 91 responses to date so it seems either a temporary issue or something else has happened to prevent use of the form?

    The next question arrow button comes up but you can't click on it. Previously it automatically scrolled to the next question.

    I had been on the free plan but have just upgraded to bronze but no change.

    Help!!

    Thanks,

    Hayden

    hayden.mccall@istart.co.nz

    +64 21 796 723

  • Profile Image
    grace
    Answered on February 02, 2021 at 02:49 AM

    Hi iStart2020,

    We apologize for the inconvenience this has caused. I've cloned and tested your form and It is working now. We had an issue with the next button on the card layout. It has been resolved by our developers. Please check and let us know if the problem still persists.

  • Profile Image
    iStart2020
    Answered on February 02, 2021 at 04:31 PM

    Thanks Grace - it appears to be resolved...

    Now for the grovelling apologies - at least I have somewhere to apportion blame ;)