What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some submissions are not showing up on the google spreadsheet.

    Asked by opinionpublica on November 02, 2013 at 03:06 PM

    I've received confirmation submission emails from jotform for one of my forms. I also linked it to a google drive folder which is also filling up. What I see though is that some submissions do not show in the spreadsheet. This is frustrating. 

     

    Any help?

    Page URL:
    http://absurdosimposio.com/convocatoria/

    Submissions Emails My Forms JotForm
  • Profile Image

    Answered by jedcadorna on November 02, 2013 at 06:34 PM

    We really do apologize for the inconvenience. This was due to the update made few days ago by our developer team. I have tested the integration and is working fine now. If re-integrating google spreadsheet does not work please let us know so we can update our developer team and rectify the issue immediately.

  • Profile Image

    Answered by jedcadorna on November 02, 2013 at 07:59 PM

    Hi,

    I made a test and it works fine after reintegrating the spreadsheet but the problem is it is not syncing with the new submission. I have forwarded this to our developer team to rectify the issue. Thanks for letting us know and we really apologize for the inconvenience. We'll notify you once a fix has been applied. 

     

    Thanks,

  • Profile Image

    Answered by opinionpublica on November 03, 2013 at 07:34 PM
    Hi Jed,
    How can I get all of the submissions back on my spreadsheet? I have at
    least 7 missing.
    2013/11/2 JotForm Support Forum
  • Profile Image

    Answered by opinionpublica on November 03, 2013 at 07:47 PM
    Nevermind. I reintegrated.
    Thanks
    2013/11/3 Ciudad Imaginaci - Comunicaci <
    opinionpublica@ciudadimaginacion.org>
  • Profile Image

    Answered by jeanettebmz on November 03, 2013 at 09:40 PM

    Yes, we were notified that the integration has been fixed. You have have no more problems with sync