Some submissions are not showing up on the google spreadsheet.

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    opinionpublica
    Asked on November 02, 2013 at 03:06 PM

    I've received confirmation submission emails from jotform for one of my forms. I also linked it to a google drive folder which is also filling up. What I see though is that some submissions do not show in the spreadsheet. This is frustrating. 

     

    Any help?

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    jedcadorna
    Answered on November 02, 2013 at 06:34 PM

    We really do apologize for the inconvenience. This was due to the update made few days ago by our developer team. I have tested the integration and is working fine now. If re-integrating google spreadsheet does not work please let us know so we can update our developer team and rectify the issue immediately.

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    jedcadorna
    Answered on November 02, 2013 at 07:59 PM

    Hi,

    I made a test and it works fine after reintegrating the spreadsheet but the problem is it is not syncing with the new submission. I have forwarded this to our developer team to rectify the issue. Thanks for letting us know and we really apologize for the inconvenience. We'll notify you once a fix has been applied. 

     

    Thanks,

  • Profile Image
    opinionpublica
    Answered on November 03, 2013 at 07:34 PM
    Hi Jed,
    How can I get all of the submissions back on my spreadsheet? I have at
    least 7 missing.
    2013/11/2 JotForm Support Forum
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    opinionpublica
    Answered on November 03, 2013 at 07:47 PM
    Nevermind. I reintegrated.
    Thanks
    2013/11/3 Ciudad Imaginaci - Comunicaci <
    opinionpublica@ciudadimaginacion.org>
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    jeanettebmz
    Answered on November 03, 2013 at 09:40 PM

    Yes, we were notified that the integration has been fixed. You have have no more problems with sync