Captcha field is displayed after form is submitted.

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    Asked on February 02, 2021 at 04:20 AM


    I have not inserted an "I'm not a robot" picture chooser yet it keeps coming up every few entries when capturing my school attendance details. Please advise as to how I disable this feature as my data capturer is getting driven daft when doing the daily records


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    Answered on February 02, 2021 at 05:35 AM

    Please note that we have 60 submissions / minute limit from same IP address. Are you receiving submissions from the same IP address or the form is being used within your organization on the same network?

    Do you see the captcha field if you submit the form from a different IP address or network? I am anyway escalating this to our backend team. We will get back to you as soon as we have any update from them.

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    Answered on February 02, 2021 at 07:17 AM

    I have one data capturer working from a workstation. She certainly is not achieving 60 submissions per minute

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    Answered on February 02, 2021 at 08:06 AM

    Hi, thank you for the additional information.

    My colleague already requested our developers to remove the CAPTCHA on your forms. We will inform you via this support ticket once the issue is resolved. 

    Thank you.

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    Answered on February 02, 2021 at 09:38 AM

    Thank you

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    Answered on February 03, 2021 at 12:55 AM


    We whitelisted your username. Sorry for the inconvenience.