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    Email With List of Recipients Is Not Being Sent

    Asked by johannawise on November 03, 2013 at 12:28 AM

    I cannot find a format to download email addresses that my mail system accepts. I have tried CSV, excel, grid, everything you offer. Ideas? I use Apple mail, version 7.0.

     

    Page URL:
    www.connectworkthrive.com

    Screenshot
    Emails email format excel CSV
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    Answered by Cesar on November 03, 2013 at 07:45 AM

    Hello,

    The example above shows the emails listed properly by your emailling system. It looks as though the main reason as to why the email is not being sent may be due to the large amount of recipients on the email.

    I would suggest trying to send the email out to 10 recipients as a test and increase or decrease the amount until you find the proper limit allowed by your emailing system.

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    Answered by johannawise on November 03, 2013 at 08:55 AM

    Using the CSV list, I entered only two addresses and it still rejects them; I need to manually enter a comma after each address

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    Answered by johannawise on November 03, 2013 at 09:08 AM

    I just manually added a comma between each of the 80 recipients and it went out just fine, so it's a formatting problem, not a size problem. What format should I download the email list so I don't need to manually add commas every time I send an email?

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    Answered by Cesar on November 03, 2013 at 12:11 PM

    We apologize for the inconvenience this may have brought you. There is no out of the box option that will do this. Just as you did you may need to do additional steps.

    In this case though if you are selecting only the email field, the emails listed on the CSV will not have a comma en between each email. The comma only seperates different fields (e.g. E-Mail, FirstName, LastName) on a CSV. In which case you would need to add the comma manually. 

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    Answered by johannawise on November 03, 2013 at 07:55 PM

    So what report should I generate that will allow me to copy and input the email addresses en masse without manualy typing commas between them? There must be some way.

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    Answered by jeanettebmz on November 03, 2013 at 08:06 PM

    I can see you are trying to load this through your email client.

    However, the correct way to do this is by going directly into the Submissions Page of our form builder and download either the CSV, EXCEL OR PDF file

    You can do this on partial downloads. Please check the guide below

    How to Partially Download Form Submissions as Excel/CSV/PDF?

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    Answered by johannawise on November 30, 2013 at 10:14 PM
    That is actually the process I did: I downloaded the data in each of the formats you list, and then copied and pasted the emails into the "To" portion of my email. None of the formats work without me manually adding commas between the emails. It would be great if you could produce a format where users could simply copy and paste email addresses.
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    Answered by Cesar on November 30, 2013 at 10:32 PM

    Correct, seperating emails with a comma is the norm within most email clients, although some use dot-comma (;) instead of commas. I will go ahead and raise a feature request in regards to what you have mentioned on your last post.

    Now, I can´t promise the feature will be implemented, nor I can provide an ETA when such implementation could take place. Nevertheless, I believe the points you have raised should be evaluated by the Development Team for future updates. Thank you again for your input.

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    Answered by johannawise on November 30, 2013 at 11:15 PM
    Thanks much. I do believe that feature would benefit many users.