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  • Profile Image

    My form lost 90% of the information submitted to email

    Asked by OISN on November 03, 2013 at 07:40 AM

    I have a form (user OISN) "Modulo d'iscrizione all'Organizzazione Italiana delle Scienze Naturali". Whi all information was lost?

    What can i do for this?

     

    Help please!!

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 03, 2013 at 09:29 AM

    Hi,

    The field variables e.g. {email} does not match on the fields of your form, it is outdated. To fixed this and to update the field variables, simply recreate your email notification (delete the existing notification and create a new one).

    Here are the guides:

    Delete: How to Delete Notifications/Autoresponder

    Create: How to Setup Email Notification

    This should fixed it. Thank you!