What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form lost 90% of the information submitted to email

    Asked by OISN on November 03, 2013 at 07:40 AM

    I have a form (user OISN) "Modulo d'iscrizione all'Organizzazione Italiana delle Scienze Naturali". Whi all information was lost?

    What can i do for this?


    Help please!!

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 03, 2013 at 09:29 AM


    The field variables e.g. {email} does not match on the fields of your form, it is outdated. To fixed this and to update the field variables, simply recreate your email notification (delete the existing notification and create a new one).

    Here are the guides:

    Delete: How to Delete Notifications/Autoresponder

    Create: How to Setup Email Notification

    This should fixed it. Thank you!