I would like to change the username

  • Profile Image
    Shauna Weible 
    Asked on February 02, 2021 at 11:02 AM

    When signing up for the program, I used my information as I will be the one using the JootForm the majority of the time, however, I would like to change the username to something that reflects the company's name in the event I leave the company and someone else takes over using the program.

    Thank you

    Shauna Weible

  • Profile Image
    Anita_K
    Answered on February 02, 2021 at 01:09 PM

    Hi Shauna,

    we are happy to change your username for you. Please give us 3 options in the order of preference. Then we will check the availability of the username and change it for you.

    Looking forward to your reply.

  • Profile Image
    Shauna Weible 
    Answered on February 02, 2021 at 01:22 PM
    TruCare_IMID
    Trucare
    TruCare_Internal Medicine
    Shauna Weible | Outreach Coordinator
    TruCare Internal Medicine & Infectious Diseases
    135 Midway Drive | DuBois, PA 15801
    Cell:814.591.4181
    Phone: 814.371.2348 | Fax: 814.372.6089
    This email message and any files transmitted with it are intended for the use of the individual or entity to which they are addressed and may contain information that is privileged, proprietary, and confidential. If you are not the intended recipient, you may not use, copy, or disclose to anyone the message or information contained in the message. If you have received this communication in error, please notify the sender and delete this email message.
    ________________________________
    ...
  • Profile Image
    Anita_K
    Answered on February 02, 2021 at 02:34 PM

    Hi Shauna,

    I do apologize, but I've only now noticed that your account is HIPAA compliant. Unfortunately, it is not possible to change the username while the account has HIPAA compliance enabled.

    You may, however, disable HIPAA compliance. Once the backend team removes HIPAA from the account we can proceed with the update. After that, you can re-enable the HIPAA compliance.

    Let us know if you would like to proceed with the change.

  • Profile Image
    Shauna Weible 
    Answered on February 04, 2021 at 08:00 AM
    We can leave it for now. Thank you!
    Shauna Weible | Outreach Coordinator
    TruCare Internal Medicine & Infectious Diseases
    135 Midway Drive | DuBois, PA 15801
    Cell:814.591.4181
    Phone: 814.371.2348 | Fax: 814.372.6089
    This email message and any files transmitted with it are intended for the use of the individual or entity to which they are addressed and may contain information that is privileged, proprietary, and confidential. If you are not the intended recipient, you may not use, copy, or disclose to anyone the message or information contained in the message. If you have received this communication in error, please notify the sender and delete this email message.
    ________________________________
    ...