emails going to junk box in office 365 accounts

I have a client who uses your online forms but his emails are being filtered to the Junk mail box in our users emails.

Please contact me soon.

Hello There!

Just to confirm, is the affected email address noreply@jotform.com or the personal email address of your client?

Please feel free to reach out if you have other questions or need some more help. I will be happy to help!