Account locked

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    Kelly Tansey 
    Asked on February 02, 2021 at 04:50 PM

    I received an email back that I needed to delete credit card information from my form and that your company unlocked my account. I still cannot access the account to make changes to the form!

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    Jessica_H
    Answered on February 02, 2021 at 10:13 PM

    Hi Kelly, thank you for reaching us.

    Kindly noted that collecting sensitive information such as credit cards through the Short Text widget is violating our Term of Use. We can help you reactivated your account and form if you allow us to remove the offending fields and comply with our Term of Use. Would you allow us and comply to with our Term of Use?

    We await your response.

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    Kelly Tansey 
    Answered on February 02, 2021 at 10:22 PM
    Yes. Thank you
    Kelly Tansey
    Team Leader & Travel Specialist
    703-965-4777
    www.magicalvacationplanner.com/staff/kelly-tansey/
    ...
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    Jessica_H
    Answered on February 02, 2021 at 11:30 PM

    Hi Kelly, thank you for complying with our Term of User and allow us to remove offending fields.

    I have reactivated your account and form. Kindly try to log in and let us know if you encounter any issues.