What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing Question

    Asked by IAAPAustin on November 03, 2013 at 10:21 PM

    For most of the year, I think the free version of JotForm will be sufficient for our needs. However, if we should exceed the limit during a month, what happens?

    Do I need to have a credit card on file and I'm charged in months I go over?

    Just want to make sure that we don't lost any registrations during a month if we should exceed the 100 limit or the 10 payment limit.




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    JotForm Support

    Answered by Welvin on November 04, 2013 at 12:59 AM

    Hi Sherri,

    If you exceed your account limit, your forms will be disabled, and no one would be able to see it from your website. Account Submission Limit will reset every first day of each month so if you need more submission during the current month, our recommendation would be to upgrade your account.

    To upgrade, just simply access your My Account - Upgrade/Billing section > Choose your desired plan > Choose your payment schedule and method > Click "upgrade"

    Let us know if you have any further questions about our pricing plans.