Why was our account suspended?

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    Deb 
    Asked on February 03, 2021 at 07:09 AM

    We are a nonprofit who serves the rare disease community. We your your service for our intake. Having this suspended affects our ability to help our pediatric patients. We were given no notice of this action. PLEASE REMEDY IMMEDIATELY.

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    Lorenz_A
    Answered on February 03, 2021 at 08:46 AM

    Hi there,

    I've checked your account and it is currently suspended due to spam. Let me forward your account to our reviewer team so they can further evaluate it.

    I'll get back to you on this ticket once I got feedback from them.


  • Profile Image
    Lorenz_A
    Answered on February 03, 2021 at 09:45 AM

    I received an update from our reviewer team, and they've reactivated your account now. You should be able to login now, and your forms should be working now.

    Let us know if you need any further assistance.