Why was our account suspended?

  • Deb
    Asked on February 3, 2021 at 7:09 AM

    We are a nonprofit who serves the rare disease community. We your your service for our intake. Having this suspended affects our ability to help our pediatric patients. We were given no notice of this action. PLEASE REMEDY IMMEDIATELY.

  • Lorenz JotForm Support
    Replied on February 3, 2021 at 8:46 AM

    Hi there,

    I've checked your account and it is currently suspended due to spam. Let me forward your account to our reviewer team so they can further evaluate it.

    I'll get back to you on this ticket once I got feedback from them.


  • Lorenz JotForm Support
    Replied on February 3, 2021 at 9:45 AM

    I received an update from our reviewer team, and they've reactivated your account now. You should be able to login now, and your forms should be working now.

    Let us know if you need any further assistance.