What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unsubscription not working

    Asked by fabidi on November 04, 2013 at 10:27 AM

    I cannot tell if my package has been downgraded successfully. I clicked to downgrade to free plan, and I clicked the Cancel Subscription button, but it still shows the Premium as my current plan.

  • Profile Image
    JotForm Support

    Answered by guilledutra on November 04, 2013 at 10:50 AM


    I can confirm that your account was successfully downgraded to the free plan and this change will be reflected on your account  the 13 of november.