How can I link directly to PayPal Pool (since last update)

  • Profile Image
    Michelle  
    Asked on February 03, 2021 at 12:14 PM

    Hey,

    LLoving Jotform so far, it's my new favourite online tool :)

    Since updating a few hours ago I cannot link directly to PayPal pool on personal account. Only to the main PayPal account.

    Before update it was an option. When I try to use pool link as account it will not connect

    I may also be missing something very obvious, but it was working fine yesterday.

    Thanks

    Michelle

  • Profile Image
    Sonnyfer
    Answered on February 03, 2021 at 03:50 PM

    Hello Michelle - Glad to hear that you're loving our platform.

    Are you working on this form? https://www.jotform.com/form/210306451877051

    I see the PayPal pool is added as SubLabel of the payment box. If you wish to make it a hyperlink, you can do so using Paragraph Field. Example:

    1612385414_601b0c861b8f5_

    Give it a try and let us know if you need further assistance.

  • Profile Image
    Michelle  
    Answered on February 03, 2021 at 05:00 PM
    Hey Sonnyfer,
    Thanks for getting back to me, and yes, that is the masterpiece in
    question!
    I am aware of the hyperlink as an option, but yesterday there was an option
    for PayPal Pool as a specific payment option. This worked up until the
    latest update, that I installed this morning.
    Using a hyperlink becomes problematic on mobiles etc, and gives the option
    to skip donation and submit form anyway.
    At the moment the form redirects to PayPal when you submit, but the money
    goes to the main account and not the specific pool. This means that people
    cannot follow the progress as they donate and causes problems for us in
    managing donations.
    I spent an hour on the phone to PayPal today, and they are pretty sure it
    is not a problem their end.
    As I said, yesterday paying directly into PayPal Pool was a specific
    option, and working.
    Thanks for looking into this,
    Michelle
    ...
  • Profile Image
    Michelle 
    Answered on February 03, 2021 at 05:01 PM

    Hey Sonnyfer,


    Thanks for getting back to me, and yes, that is the masterpiece in question! 


    I am aware of the hyperlink as an option, but yesterday there was an option for PayPal Pool as a specific payment option. This worked up until the latest update, that I installed this morning. 


    Using a hyperlink becomes problematic on mobiles etc, and gives the option to skip donation and submit form anyway.


    At the moment the form redirects to PayPal when you submit, but the money goes to the main account and not the specific pool. This means that people cannot follow the progress as they donate and causes problems for us in managing donations.


    I spent an hour on the phone to PayPal today, and they are pretty sure it is not a problem their end. 


    As I said, yesterday paying directly into PayPal Pool was a specific option, and working. 



    Thanks for looking into this, 



  • Profile Image
    Sonnyfer
    Answered on February 03, 2021 at 06:15 PM

    Sorry about that. As far as I know, we don't support PayPal pool integration yet. Do you have a screenshot showing PayPal pool option, by any chance?

    If you wish your users to submit your form first before sending money to the PayPal pool, you can edit the Thank You page add the PayPal pool there, or redirect them directly to the PayPal page after submitting your form.

    Please see detailed instructions here.

  • Profile Image
    Michelle  
    Answered on February 08, 2021 at 03:11 AM
    Hey,
    Unfortunately I only screenshot Ted when it was successful. Pretty sure it
    was a payment pathway like PayPal business, or PayPal Pro. Or else a drop
    down option withing PayPal personal settings. Is it possible to pass this
    ...
  • Profile Image
    Fernand
    Answered on February 08, 2021 at 06:29 AM

    Hello Michelle,

    Please give us a bit of time to check properly. I will be replying as soon as possible.

    Thanks for your patience.

  • Profile Image
    Fernand
    Answered on February 08, 2021 at 06:58 AM

    Hello Michelle,

    We are sorry for any inconvenience. As my colleague mentioned above, you can only insert the link in the Paragraph field or Thank You page. We never had a gateway like PayPal Pool. You can check all the gateways we have from here.

    Also, here is a blog on What is a PayPal Money Pool that you may want to check.

    In the meantime, if you shared an image on your previous thread, we can not see it. To upload an image, please follow the steps below:

    1) Go to the thread by clicking on the View this thread on browser ».

    1612785353_602126c98348e_Screen Shot 202

    2) Upload the image by clicking on the Image icon.

    1612785462_60212736d5208_Screen Shot 202

    Please have a check and let us know for further assistance.