What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms email won't change

    Asked by cindykofile on November 04, 2013 at 01:47 PM

    I went in and changed the email notification on a form, but it continues to send to my account default email. Please help. Thank you,

    Cindy KOfile

    forms email email email notification my account
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    Answered by pinoytech on November 04, 2013 at 01:49 PM

    Hi Cindy,

    Sorry for the inconvenience that may have caused. Can you please share to us URL of your Form for further assistance?

    Thank you!

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    Answered by pinoytech on November 04, 2013 at 01:52 PM

    I just want to let you know also that when testing email notification, you have to submit an actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address). Simply open your form on "live mode" (click on "Preview") , fill out the form and submit a test-entry in order to see if the notifications are being sent correctly. You should get the notifcation on the specified email address.

    Thank you!