What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-Signature Error on IE7 and Android 2.x Standard browser

    Asked by GeoArm on November 04, 2013 at 04:16 PM

    I have had countless clients over the past few weeks, be unable to sign the E-signature on our JotForms. From a previous message I posted, I followed the recommendation by another user to convert and embed the form as a iFrame and that should fix the errors customers are having.

     

    After taking the time to convert the code to an iFrame and upload individually on the form pages which include E-Signatures, some customers are still having the same exact issues.

     

    Are there any other suggestions to fix this problem. Is anyone else having upset customers due to the E-signature?

    Page URL:
    http://www.geoarm.com/phone-line-alarm-monitoring-form.html

    problem message E-Signatures same
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    JotForm Support

    Answered by Mike_T on November 04, 2013 at 05:15 PM

    The iFrame code is the right one, and I can confirm that the signature field is working fine when I test it.

    However, it might not work as supposed on outdated computers/mobile devices. As far as I know, it might not work on:

    - Windows XP with Internet Explorer 7, user will need to use some modern browser or at least upgrade to Internet Explorer 8.

    - Standard browsers on old Android 2.x mobile devices, you might suggest trying some alternative browsers like Opera Mobile Classic.

    I will escalate these issues to our Development Team, but I do not know if the signature can be updated to be compatible with really old browsers/devices.

    If you have any issue with other browsers/devices, please let us know.