HIPAA: Support for Field Manager App

  • Profile Image
    jdimiceli.cffc
    Asked on February 03, 2021 at 11:22 PM

    Hello!

    Whenever I try to use the Field Manager App (https://www.jotform.com/integrations/field-manager), it gives me an error when I try to "open a form" - I attached a screen shot.

    Screenshot
  • Profile Image
    Kenneth_C
    Answered on February 04, 2021 at 02:24 AM

    Thank you for reaching support,

    Can you please use a different browser(private window/incognito mode) or device?

    Let us know how it goes.

    Best.

  • Profile Image
    jdimiceli.cffc
    Answered on February 05, 2021 at 03:15 PM

    Hi! Thank you for the suggestion.

    I tried Safari and Firefox and Chrome Incognito. I made sure to enable cookies. The error message still comes up.

    We have a hippa compliant account - could that be an issue?

    Thank you!

  • Profile Image
    Sonnyfer
    Answered on February 05, 2021 at 07:14 PM

    That is correct. The field manager app does not support HIPAA forms.

    Let me send a feature request to our backend team. Maybe they can make it possible in the future. Though we cannot give you an ETA, rest assured you'll be apprised here of any updates.