- soloconlasmanosAsked on November 04, 2013 at 05:28 PM
I cant login to my paypal account from your webpace, it says incorrect password.
I can login correctly from paypal.com to my account, so it is not my password that is bad.
I have tried a lot of times and I get the same error... can I send you the money directly from my account?
- JotForm Supportardy0689Answered on November 04, 2013 at 05:43 PM
Can you please check if your Paypal integration is under "Sandbox mode". Sandbox mode are for testing purpose. It will not allow existing real Paypal accounts but will only allow Paypal test accounts to log on with.
Please click on the "Cog/Gear Wheel" icon on the Paypal Integration and click "Show Properties" as indicated on the image below:
Make sure that "Sandbox Mode" is disabled
Please let us know if this fixes your problem. Thank you