What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant login to paypal

    Asked by soloconlasmanos on November 04, 2013 at 05:28 PM

    I cant login to my paypal account from your webpace, it says incorrect password.


    I can login correctly from paypal.com to my account, so it is not my password that is bad.


    I have tried a lot of times and I get the same error... can I send you the money directly from my account?

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    JotForm Support

    Answered by ardy0689 on November 04, 2013 at 05:43 PM

    Can you please check if your Paypal integration is under "Sandbox mode". Sandbox mode are for testing purpose. It will not allow existing real Paypal accounts but will only allow Paypal test accounts to log on with.

    Please click on the "Cog/Gear Wheel" icon on the Paypal Integration and click "Show Properties" as indicated on the image below:


    Make sure that "Sandbox Mode" is disabled


    Please let us know if this fixes your problem. Thank you