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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with multiple feedback forms

    Asked by basilica on June 03, 2011 at 03:58 PM

    Feedback button & Lightbox show up and work when I view my site through Google Chrome. However, when I use IE (version 8) only the Lightbox link is apparent but it will not open.

    We are a church and many of our viewers will have older computers and older versions of IE.  Is this a browser problem or something else?

    I love JotForms!!!! Please help me work this out.  Thank you.

    LuWinn Rutherford

    Basilica of Saint Lawrence


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    JotForm Support

    Answered by NeilVicente on June 03, 2011 at 04:16 PM


    It would be great if you can give us the link to the page where the forms are embedded. It would definitely help us in finding the cause of your problems and hopefully come up with a proper solution.

    We look forward to your response. Thank you for your cooperation and have a great weekend.


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    Answered by basilica on June 07, 2011 at 09:22 AM

    Here is the link to the page with the embedded forms

    This page is just a test so I have embeded several versions of the same form. There are four forms on the page. On is a direct link, two are 'feedback' buttons on the top of the page and one is a lightbox. The direct link works fine. The feedback buttons do not show up in older browsers and the lightbox appears but does not work in some browsers. 

    I have found that the forms work in IE 8 on some computers but not others. They do not seem to work in older versions of IE at all. 

    This could be a problem on our end but I appreciate any help you can give.


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    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 03:18 PM


    Upon checking a couple of times, I can confirm that the multiple feedback buttons in your page do not work in older versions of IE. This is due to the fact that your page makes multiple calls to the same JavaScript file.

    To solve this problem, let only one of the multiple feedback codes call the Jotform feedback JS file. Remove this part from the other Feedback/Lightbox embed codes:

    so it becomes:

    Make sure that one of the feedback codes has that line intact, otherwise, none of your feedback buttons will work.

    Let us know how this solution works for you. Thank you for using Jotform.


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    Answered by Nathan on July 20, 2011 at 11:17 AM

    Hello I'm having compatibility issues with IE 8 with this form for my company website:


    The form is not showing below.

    Any suggestions on how to fix this?

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    JotForm Support

    Answered by NeilVicente on July 20, 2011 at 03:51 PM

    Hi Nathan,

    I can see that your form is not created with Jotform and as such, we cannot provide you any relevant information that can help you solve your problem. This support forum is exclusive for Jotform users only. I suggest that you search the web for more references for your issues.