Form does not load or ot takes forever to load.

  • Profile Image
    Mintbrows
    Asked on February 04, 2021 at 09:58 AM

    I am having problem with loading my form every time i type in the web address. is there another way that i can open up my form so it does not take too long to load.

    ex. if this is my form link www.jotform.com/example/two i would type that into the search engine and it sometimes will not load or take forever to load .

    Am i accessing it the wrong wrong way ?

    same thing happens when i send an email link nothing loads.

  • Profile Image
    ashwin_d
    Answered on February 04, 2021 at 11:57 AM

    Yes that is the correct way. You need to type your form URL or the custom URL if you have configured.

    I did check your form and found that you have set the access setting of the form as private. Only authenticated user you add will be able to access the form. Do you mean to say that when your user access form, it does not load? I would suggest you to please share a screenshot of the issue, and we will take a look. The following guide should help you how to upload the image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.