"Temporarily Back-end Unavailable" error message is occurring daily on multiple browsers

  • Profile Image
    ExcPeds
    Asked on February 04, 2021 at 11:26 AM
  • Profile Image
    Kiran
    Answered on February 04, 2021 at 02:01 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the server and it has already been fixed by our backend team. The forms should be loading normally now. Please check and let us know if you notice any further issue. We will be happy to take a look again.

    Thanks!

  • Profile Image
    ExcPeds
    Answered on February 05, 2021 at 12:33 PM
    We are still having the same issue today.
    Thanks, Roger L Morales, MD Excellent PediatricsOurKidsDoctor.com
    678.807.2230 office
    On Thursday, February 4, 2021, 02:01:17 PM EST, Jotform wrote:

    A new response has been received: Answered by Kiran

    We are sorry for the inconvenience this may havecaused. We have experienced a temporary issue with the server and it has alreadybeen fixed by our backend team. The forms should be loading normally now. Pleasecheck and let us know if you notice any further issue. We will be happy to takea look again.
    Thanks!
    View this thread on browser » Unsubscribe Thread 1612465275
    ...
  • Profile Image
    FelipeSantana
    Answered on February 05, 2021 at 03:06 PM

    Hello @ExcPeds,

    We do apologize for the inconvenience that you have experienced.

    As my colleague mentioned, this issue was addressed by our development team and they informed us that the issue is cleared. If you are still experiencing the issue on your end, I would suggest that you clear the browser cache and cookies and try the forms again. The issues can persist if the website is still using previously cached data. I also cleared all of your form caches from our end as well.

    Please try this and give your forms another test run. If the same issue continues, do let us know, and we will report the problem to our developers to inform that that your account is still being affected by the issue.