Payment Issue URGENT again

  • wcunliffe
    Asked on February 4, 2021 at 1:40 PM

    Hi,


    Payments seem to be broken on my form again, customers are being told their credit card details are incorrect (when they are not), which I can confirm after tests. Could this be looking into ASAP please.

    Page URL: https://eu.jotform.com/build/203144284377355
  • wcunliffe
    Replied on February 4, 2021 at 2:50 PM

    Again, it seems to have sorted itself out quite fast, but a bit confusing why it failed for a while...


    I've also seen that someone has ordered, but the total in Jotform hasn't updated (attached). Is there an error in the form?1612468226 601c500264a55 Jotform Error Screenshot 10
  • Jovanne JotForm Support
    Replied on February 4, 2021 at 7:17 PM

    Hi, thank you for contacting JotForm support.

    Again, it seems to have sorted itself out quite fast, but a bit confusing why it failed for a while..

    It may be a temporary issue. We're glad that the issue was already resolved. Please let us know if the same issue will occur again so we can further check.

    Since your other question is another issue, I have moved it to a new ticket so we can address it separately to avoid confusion. Please refer to this thread https://www.jotform.com/answers/2875896 for our responses.

    Thank you.