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    I am not getting email notifications. Didn't get the test email, either.

    Asked by jjaensson on June 03, 2011 at 05:08 PM
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    Answered by allanftd on June 04, 2011 at 12:24 AM

    Hi jjaensson,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported. Could you please try a different email address as the destination email of your notifications (other than jjaensson@callcarpenter.com)? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful: http://www.jotform.com/faq/#7. Make sure that the email notification is not being redirected to your junk or spam mail folder.

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!


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    JotForm Support

    Answered by NeilVicente on June 04, 2011 at 02:35 AM


    In addition to what my colleague has said, you might want to check your email's Spam/Bulk/Junk mail folder for the missing notifications. I am quite sure that the emails were sent to your address, as checking our mail server logs show the following information:

    Jun 3 17:05:53 ying sendmail[17729]: p53L5ro3017729: to=jjaensson@callcarpenter.com, ctladdr=jjaensson@callcarpenter.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30849, relay=[] [], dsn=2.0.0, stat=Sent (p53L5rYP017730 Message accepted for delivery) Jun 3 17:05:53 ying sm-mta[17734]: p53L5rYP017730: to=<jjaensson@callcarpenter.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121045, relay=mx1.mailhop.org. [], dsn=2.0.0, stat=Sent (Ok: queued as 3B1D275A)

    As you can see, it states that the messages were sent sucessfully. It is now up to your mail server to display the messages or not (depending on their configuration). If you still cannot find the emails in your spam or junk mail folder, please contact your mail provider immediately.

    They might be ablt to shed some light into this issue.