Order Form: Users are being charged way more than the actual price.

  • fiona.harasty
    Asked on February 4, 2021 at 6:35 PM

    My form keeps glitching and changing the item quantity, resulting in my customers being charged MUCH more than the correct price. 

    As soon as someone changes the quantity dropdown menu it charges a customer $790.

    This is the second time the form has behaved in this way and it is really concerning!

    Can you please help me rectify this issue ASAP.

    Thankyou

    Page URL: https://form.jotform.com/202189044461856
  • Zahra_S
    Replied on February 4, 2021 at 10:49 PM

    Hi there!

    We apologize for the inconvenience.

    I checked your form, and it looks like the Quantity field is hidden, so I could not test it. I cloned your form to test and could not replicate the issue. I have cleared your form cache to avoid issues related to that.

    Please let us know if the issue persists. We would really love to help you with this.