Not receiving form notifications

  • Profile Image
    ChrisCloran
    Asked on February 04, 2021 at 06:39 PM

    When a new customer signs up, I am no longer receiving a confirmation email - last one received mid December.

    I can login and see that they have successfully signed up but I am not being notified.

    I changed to an alternate email address but that doesn't work.

    It is not being collected as spam and I have whitelisted jotform.

    Please advise.

    Cheers, Chris

  • Profile Image
    Ahmed_S
    Answered on February 04, 2021 at 10:50 PM

    Hello Chris,

    I've checked your account and your form "Customer Information" and found that your forms submitter had received their notification emails normally, the point that you don't receive a notification email because that you didn't verify your email, that's way our system doesn't send you any submission emails. I have sent the verification email again to you, please respond to it to activate all the features of your Jotform account.

    Let us know if you need further assistance.