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    Having trouble downloading forms

    Asked by elle_steiner on November 05, 2013 at 12:34 PM

    some of our employees are having trouble downloading the excel reports for the various form responses.

    Page URL:

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    JotForm Support

    Answered by guilledutra on November 05, 2013 at 01:48 PM


    after following the excel report link provided, I didn't found any issue downloading it, could you  describe more the "troubles" that your employees are experiencing while downloading the excel report in order make further investigations, if an error message appears could you share with us, screenshots of this issue, could be helpful.

    You can upload screenshots to this forum thread by following this guide 


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    JotForm Support

    Answered by ardy0689 on November 05, 2013 at 01:55 PM

    In addition to what my colleague has posted, you could also try to delete the current report by selecting the form>Reports and clicking the "Trash" icon.

    Afterwards, you can proceed on creating the same report which gives you a new Excel link. Sometimes this fixes related to trouble downloading Excel reports.


    Please let us know if the issue persists. Thank you