Change Thank you page condition: Unable to use hyphen in query string

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    PayBright
    Asked on February 05, 2021 at 10:52 AM

    Hi,

    We are redirecting jotform submission to an external URL and that URL has hyphens in the query string. It's working for all of our scenarios but today I am trying to make some changes and it's not saving. Please see attached screenshot below:

    Query string with hyphen character not saved:

    1612540127_601d68df625d2_

    After removing hyphen character it's saved:

    1612540270_601d696e7d195_

    Few days ago we weren't able to save "{" or "}" in the redirect URL. So not sure why these bugs are being introduced in the production environment. Please fix this ASAP.


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    Bojan_J
    Answered on February 05, 2021 at 12:14 PM

    Greetings.

    I was able to replicate this problem, and I will be forwarding it to our Developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

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    PayBright
    Answered on February 06, 2021 at 06:54 AM

    Hi Bojan,

    Any update on the fix? We need this to be fixed ASAP.


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    Sam_G
    Answered on February 06, 2021 at 07:30 AM

    Hi PayBright,

    Unfortunately, there are still no updates from our developers, but I will notify them about this.

    Upon checking the ticket, it has now been assigned to one of our team and is now marked as "Important".

    Thank you for your patience.

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    PayBright
    Answered on February 07, 2021 at 07:00 AM

    It's still not fixed. Can you please ask for an ETA?


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    Gaetan_B
    Answered on February 07, 2021 at 07:07 AM

    Hello,

    I have asked our developers, we will revert back to you shortly.


    Thank you for your patience.

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    PayBright
    Answered on February 08, 2021 at 09:25 AM

    Hi,

    It's still not fixed yet. Can you please check status on this?

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    Nik_M
    Answered on February 08, 2021 at 10:01 AM

    Apologize for the inconvenience this may have caused.

    I'll check with our developers if there is any update.

    Thank you for your patience.

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    PayBright
    Answered on February 09, 2021 at 09:46 AM

    Hi,

    Can you please actually give an update on this issue?

    Last two updates were:

    • I'll check with our developers if there is any update.
    • I have asked our developers, we will revert back to you shortly
  • Profile Image
    Alexander_G
    Answered on February 09, 2021 at 10:53 AM

    Hello,

    Thank you for your reply.


    Unfortunately, we do not have any updates now from our Developers.

    Your ticket marked as "Important".

    Now the additional notification to our Maintenance Team again.

    We will surely update the ticket when we will get something new.


    Thank you and apologies once again.

    Alex



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    PayBright
    Answered on February 11, 2021 at 12:52 PM

    Hi,

    This issue was reported on "February 05, 2021 at 10:52 AM" and it's been marked as "Important". That's quite a few days for an important issue to be still open. Please update about potential ETA to better understand "Important".

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    Bojan_J
    Answered on February 11, 2021 at 01:59 PM

    We apologize for the inconvenience.

    I will send them another message, and as soon as we hear back from them, we will let you know.

    Thank you for your patience.