Users are advising they cannot complete credit card details on my form

  • Profile Image
    guildfordchoral
    Asked on February 06, 2021 at 01:21 PM

    Hi, please can you help? I have had two people report to me that the credit card details boxes are not able to be completed. Is there anything that is wrong with the form or the payment widget? Strangely three others have been able to submit and pay successfully.


    Kind regards

    Natalie

  • Profile Image
    Basil_A
    Answered on February 06, 2021 at 02:58 PM

    Hi,

    I have tested the form and the fields seem to be working for me:

    1612641426_601ef492f2b78_chrome_F9cy02Xc

    Could you provide what kind of device and browser were they using?

    Looking forward to your reply.

  • Profile Image
    guildfordchoral
    Answered on February 07, 2021 at 10:18 AM

    Hi, thanks for your reply. I think I discovered the problem. The link that I had published on our website was the one which was provided when I clicked 'Publish' ...

    1612710985_60200449d86dc_

    However, that is not the same one that we had been using when testing, which was:

    https://eu.jotform.com/guildfordchoral/shakespeare

    This is the one that you get when you select to 'View' your form. The EU link works absolutely fine, but the form.jotform one is the one which causes these issues for some browsers.

  • Profile Image
    Johann_A
    Answered on February 07, 2021 at 12:18 PM

    Greetings,

    Good to know, do you need more help for us?

    Johann