What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will a customer still be taken to my specified custom Thank You page?

    Asked by CubexDE on June 04, 2011 at 01:53 AM

    This is a re-post of a comment on PayPal Forms

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    JotForm Support

    Answered by NeilVicente on June 04, 2011 at 02:00 AM


    Yes, your customer will be redirected to your specified Thank You page if the Paypal payment transaction for your form was completed successfully. Otherwise, no.

    Hope I was able to answer your question. If you have other concerns, do not hesitate to contact us again. Thank you for using Jotform.


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    JotForm Support

    Answered by liyam on June 04, 2011 at 02:02 AM

    Hello CubexDE,

    Yes, the person will still be redirected to the custom thank you page that the form owner has created only after the person who made a submission has already fulfilled the payment.

    Let us know if you need further clarifications regarding this matter.

    Warm regards,


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    Answered by CFCM on June 05, 2011 at 11:42 AM

    This is what PayPal says!

    How Auto Return Works:
    * If the buyer pays with a PayPal account, they are automatically taken back to the site.

    * If the buyer pays with the Credit Card Option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. This is a legal requirement. After that, the buyer must click on the "Return to Merchant" link in order to return to the site.

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    JotForm Support

    Answered by NeilVicente on June 05, 2011 at 02:04 PM


    Thank you for the heads up. We will definitely keep that in mind for future reference. Again, we appreciate your inputs.