What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving submission emailsAsked by lombie08 on November 06, 2013 at 05:48 AM
I believe there is an issue with some of the forms that are set up with notification emails directed to a salesrecruit.com.au based email address . For instance, the newly created from "SRA- Send A Message" was set up with two notifications, one pointing to email@example.com and the other to firstname.lastname@example.org. The notification for email@example.com are not being received.
This is strange because we are receiving email notifications from some forms where a salesrecruit.com.au email domain is specified such as "Candidate Registration SRA".
Could you please investigate this. Thank You
Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason why you are not receiving your submission emails.
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "firstname.lastname@example.org", "email@example.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:
Hope this helps.
Are you receiving submission emails on your email address "firstname.lastname@example.org"? Upon checking your form "SRA- Send A Message", I found that both of the notification alert does not have the "Sender E-mail" selected.