- lombie08Asked on November 06, 2013 at 05:48 AM
I believe there is an issue with some of the forms that are set up with notification emails directed to a salesrecruit.com.au based email address . For instance, the newly created from "SRA- Send A Message" was set up with two notifications, one pointing to firstname.lastname@example.org and the other to email@example.com. The notification for firstname.lastname@example.org are not being received.
This is strange because we are receiving email notifications from some forms where a salesrecruit.com.au email domain is specified such as "Candidate Registration SRA".
Could you please investigate this. Thank You
John LombardPage URL:
- JotForm Supportashwin_dAnswered on November 06, 2013 at 06:53 AM
Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason why you are not receiving your submission emails.
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "email@example.com", "firstname.lastname@example.org" or you can also setup a custom "Sender E-mail" option. This guide should help you:
Hope this helps.
- JotForm Supportashwin_dAnswered on November 06, 2013 at 06:59 AM
Are you receiving submission emails on your email address "email@example.com"? Upon checking your form "SRA- Send A Message", I found that both of the notification alert does not have the "Sender E-mail" selected.