Not receiving submission emails

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    lombie08
    Asked on November 06, 2013 at 05:48 AM

    Hi,

    I believe there is an issue with some of the forms that are set up with notification emails directed to a salesrecruit.com.au based email address . For instance, the newly created from "SRA- Send A Message" was set up with two notifications, one pointing to jlombard@hrnational.com.au and the other to jlombard@salesrecruit.com.au. The notification for jlombard@salesrecruit.com.au are not being received. 

    This is strange because we are receiving email notifications from some forms where a salesrecruit.com.au email domain is specified such as "Candidate Registration SRA".

    Could you please investigate this. Thank You

     

    John Lombard

  • Profile Image
    ashwin_d
    Answered on November 06, 2013 at 06:53 AM

    Hello lombie08,

    Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason why you are not receiving your submission emails. 

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Thank you! 

  • Profile Image
    ashwin_d
    Answered on November 06, 2013 at 06:59 AM

    Are you receiving submission emails on your email address "jlombard@hrnational.com.au"? Upon checking your form "SRA- Send A Message", I found that both of the notification alert does not have the "Sender E-mail" selected.

    Thank you!