Appointment Slots: It is possible to book an appointment slot that does not exist

  • Profile Image
    DPriding
    Asked on February 06, 2021 at 09:54 PM

    Please can you fix this ASAP. I am getting very fed up of having issues with your system when I pay.

    Submission IP 94.207.119.11

  • Profile Image
    Patrick_R
    Answered on February 06, 2021 at 10:20 PM

    Hello! Our apologies for the inconvenience. Please allow me some time to test this issue. I'll get back to you soon with an update.

    Thank you!

  • Profile Image
    Patrick_R
    Answered on February 06, 2021 at 11:10 PM

    Hello! The current booking from this IP is for Thursday (6:30 AM to 7:15 AM). This slot is available for booking for Thursdays (screenshots attached for your reference).

    1612670983_601f6807a28ed_The Easiest Onl1612670983_601f680736b75_Lesson Bookings

    Q) Are you referring to a different slot?

    But I do see a problem. It seems that it is possible to submit an appointment form besides the availability error being shown. This results in the booking of the slots that are unavailable.

    I am able to replicate this problem on a cloned version of your form.

    Following is the issue screencast:

    http://shots.jotform.com/patrick/Screencast%202021-02-07%2009-07-14.webm

    I have reported this issue to the Backend team. Once there is an update; we'll get back to you.

    Our apologies for this inconvenience.

    If you have any questions or if you believe that I missed something; then please point that out.

    Thank you!

  • Profile Image
    DPriding
    Answered on February 06, 2021 at 11:55 PM
    1612673731_601f72c312558_image.png
    Here is another example of a time that does exist but is showing
    Best,
    Desert Palm Riding School
    ...
  • Profile Image
    DPriding
    Answered on February 07, 2021 at 12:00 AM
    And this??????? no date shown on the submission log?
    1612674033_601f73f19d004_image.png
    1612674033_601f73f1eb83c_image.png
    Best,
    Desert Palm Riding School
    ...
  • Profile Image
    Vick_W
    Answered on February 07, 2021 at 12:30 AM

    Hi there,

    My colleague has escalated to issue to the backend team already. We can not provide an ETA right now however, as soon as an update is available we will inform you here.

    Thanks

  • Profile Image
    DPriding
    Answered on February 09, 2021 at 09:33 PM
    Hello,
    I am still waiting for the resolution of the double booking issue.
    Best,
    Desert Palm Riding School
    ...
  • Profile Image
    Vick_W
    Answered on February 09, 2021 at 10:54 PM

    Hi there,

    As soon as we hear back from our developers on this escalation we will give you an update here.

    Thanks

  • Profile Image
    DPriding
    Answered on February 12, 2021 at 05:44 AM
    When will this be resolved... I have been waiting for days and we are
    losing business.
    Please update me immediately
    Best,
    Desert Palm Riding School
    ...
  • Profile Image
    Rosa_C
    Answered on February 12, 2021 at 06:07 AM

    We apologize for the inconvenience. We understand that this is causing a lot of trouble for you. I sent a follow up to the backend team.

    We will immediately let you know, when we have any updates.

  • Profile Image
    DPriding
    Answered on February 18, 2021 at 07:55 AM
    I am still waiting for a resolution to this problem.
    I will be asking for a refund if this cannot be resolved.
    ...
  • Profile Image
    Richie_P
    Answered on February 18, 2021 at 09:00 AM

    We do apologize for the inconvenience.

    Unfortunately, updates are not available as of the moment. Rest assured our developers are working on this ticket.

    I will send another follow-up message to the assigned developers for possible progress of the investigation.

    Once we have updates, you will be notified at this support ticket.

    Thank you for your patience and understanding.