Unable to access form

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    avatarp
    Asked on February 07, 2021 at 02:46 AM

    Hi,

    I am getting error messages when trying to access all of my forms.

    1612683899_601f9a7b2e022_

    Are you able to please assist asap?

    Thanks,

  • Profile Image
    gerardw
    Answered on February 07, 2021 at 04:01 AM

    Hello,

    Could you clarify if you are getting this error while accessing the form or while trying to submit the forms?

    I cloned one of your forms and tested it on our test HIPAA account, but could not replicate the error.

    How are you testing the forms? Are your forms added to any website?

    Are you testing them using any mobile device?

    I have cleared the form cache on your account.

    Please review and let us know.