Unable to access form

  • avatarp
    Asked on February 7, 2021 at 2:46 AM

    Hi,

    I am getting error messages when trying to access all of my forms.

    1612683899 601f9a7b2e022 Screenshot 10

    Are you able to please assist asap?

    Thanks,

  • Girish JotForm Support
    Replied on February 7, 2021 at 4:01 AM

    Hello,

    Could you clarify if you are getting this error while accessing the form or while trying to submit the forms?

    I cloned one of your forms and tested it on our test HIPAA account, but could not replicate the error.

    How are you testing the forms? Are your forms added to any website?

    Are you testing them using any mobile device?

    I have cleared the form cache on your account.

    Please review and let us know.