Take Photo - photos added to the PDF come out sideways

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    Lavish_Business
    Asked on February 07, 2021 at 05:28 PM
    my photos that are taken to be added to the PDF come out sideways, i take them the right side up but then they appear sideway
  • Profile Image
    Ariel_P
    Answered on February 07, 2021 at 05:39 PM

    Hello there,

    I've cloned your form, but can't seem to replicate the issue. Although the photos were stretched to fit, the orientations were correct.

    161273742420210208-062507.jpg

    You can send us screenshots of how it looks on your end?

    If you could share the device info where you took the photo, as well as the OS and browser version, that'd be helpful.

  • Profile Image
    Lavish_Business
    Answered on February 08, 2021 at 07:33 PM
    The PDF that is attached is the one that I need to be SENT to my email. Not the generic PDF that is generated.

    How can I get that version to be sent instead of the generic version.

    Also I the images are still being turned 90 degrees on my end.

    I am using an iPhone to fill out form. Is there another Camera App I can use besides this one?

    ~Alex



    ...
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    roneet
    Answered on February 08, 2021 at 11:11 PM

    You may top align the label of the Take Photo widget in the PDF Document:

    1612843459_602209c3d2ba2_

    This will shift the image toward the left.

    Would you be using the form only on mobile devices? If yes, then you try out the File Upload element to see if the image orientation is changed via that element too.

    Thanks.