Name and date to not line up in the Records Release survery

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    bertwa1959
    Asked on February 07, 2021 at 08:05 PM

    All of the other forms produce a signature, name and date, which line up. The name is further to the right.

    On the Records Release the name is further to the left.

    Screenshot
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    Jessica_H
    Answered on February 08, 2021 at 12:39 AM

    Hi bertwa1959, thank you for reaching us.

    May I ask where did you take the screenshot? Is it from a PDF file? I was unable to recreate the issue from my end.

    1612762733_6020ce6d85c4b_

    Or are you referring to somewhere else? Kindly let us know.

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    bertwa1959
    Answered on February 08, 2021 at 09:11 PM
    To be honest, I don't know where it came from. I have counted at least ten ways to save a document. I just know I have a pdf survey that I send to me by sharemail. I open the link and fill out the survey, then hit Enter. I get Thank you. I then (as the company) receive an email. I open it. The form there is definitely not usable. So, I click on Edit all submissions. Downlaod a PDF from there and I get attachment number one above. I am not sure how you are building, sending to customer, receiving back the document which has Edit this submission or Edit all my submissions. (I can do nothing with edit this submission). So I send to the table containing my submissions. From there I select download as pdf. Then I get the above attachment.
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    Jessica_H
    Answered on February 08, 2021 at 10:26 PM

    Hi bertwa1959, thank you for providing us with the details.

    From my understanding, it appears the file was downloaded from View Entry within Tables. Is my understanding correct?

    1612840526_6021fe4e7d178_

    Could you kindly try to download it again? It may be temporarily.

    Let us know how it goes.


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    bertwa1959
    Answered on February 09, 2021 at 08:44 PM
    It is downloaded exactly from there. Download PDF. Well, you can also put your cursor over the ellipses and choose to download pdf there as well.
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    Jessica_H
    Answered on February 09, 2021 at 09:58 PM

    Hi bertwa1959,

    After downloading, could you kindly try to open in another PDF Reader? Let us know if the name and date still don't line up.

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    bertwa1959
    Answered on February 10, 2021 at 07:11 AM
    Good idea. I thought about that.
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