I made and saved some changes to my form, but when I got back they had gone!

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    Asked on November 06, 2013 at 01:01 PM


    I have been working on a form for a number of hours. Saving regularly and reviewing the form embedded using an iframe onto a webpage.

    I now come back to the form after a short break and all changes made since sometime this morning (it's now 18.00) have disappeared.

    Is there:

    1. Any way to undo the loss

    2. Any problem that I need to be aware of to avoid it happening again


    Many thanks




    p.s. Note there is no way to deselect a screen shot other than replacing it with another when completing this support log form

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    Answered on November 06, 2013 at 01:56 PM

    Thanks for contacting us John.

    We are truly sorry for the inconveniences this may have caused.

    Unfortunately there is no way to undo the loss, the only way to retrieve the changes is to rebuild the form.

    Now, it could be that the cause of this issue was a temporary glitch in the system while saving the changes, so we recommend you to clone your form after making any change to avoid this issue happens again. Please use the next guide to know how to clone your form: Form Cloning

    Clearing your form caches from your Account page should help to resolve this issue, please follow the next steps to do it:

    1. While logged in click on the icon that seems a person.

    2. Click on Account.

    3. Then Choose the Settings tab.

    4. Finally click on the Clear Cache button.

    You should also clear your browser caches and cookies, that will help to eliminate any posibility that this issue happens again.

    I hope this helps, please let us know if you still need further assistance with this or kindly open a new thread to make unrelated questions.

    If you need to share screenshots in the forum, you can follow the next guide to know how to do it: How to upload and add screenshots to support forum?

    Thanks for using Jotform

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    Answered on November 06, 2013 at 02:12 PM

    Hi EliezerN

    Thanks for your response - shame there is no recovery.

    However, do please be aware the form had been saved multiple times and passed back and forward to someone else for review. So, the glitch you mentioned was a pretty big one.

    Just checking that having the source of the form doesn't provide a way of recovery? I had one browser window open with the very nearly completed form open.



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    Answered on November 06, 2013 at 04:03 PM

    Thanks for your the explanation John.

    So, regarding to your question Just checking that having the source of the form doesn't provide a way of recovery? 

    You can get the source code of the form, however, there is not any guarantee that the form will keep intact. It also need to be sync with the form that is hosted in your account. So, lets say you take the source code of the form and embed it to your webpage, but when you comeback to your form in your Jotform account the changes disappeared again. So, lets say one of the changes you made was at the email settings, but they disappeared from the form also, so it could produce issues at the time of receiving the notifications while using the form embeded to the website as it will not be sync with the one in your account.

    So, what would recommend you is to follow all my suggestions above and also to clone your form as backup after you make any change to it.

     If the issue still persits after doing the suggested, don't hesitate to contact us. Or if you need help with something else kindly open a new thread


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    Answered on November 06, 2013 at 04:53 PM

    Actually if you have a form already showing in a tab, please save it as Complete Webpage, then upload it to your hosting server.

    Once you are done, use the Import feature (from a webpage). You will find this upon clicking on Create Form. This will allow you to retrieve it into the form builder.

    The import feature is able to retrieve any form that contains the <form> tags and start with form element <input>

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    Answered on November 06, 2013 at 04:58 PM

    Also, can you please paste the formID you are showing on that tab? there might be a possibility the form was created in a guest account. This usually happens when someone does not log correctly to our site

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    Answered on November 07, 2013 at 03:05 AM

    Hi jeanettebmz 

    Unfortunately I didn't get your response before I shut down the PC for the night so I have lost the window with the form on!

    The form ID was http://form.jotformeu.com/form/33092372900348


    I am going to start to rebuild it as a new form - and take clones of it occasionally :-)





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    Answered on November 07, 2013 at 06:28 AM

    Hello John,

    This form is already under your account with username "fandmgroup". This form was last edited on 06 September, 2013. I am not sure if this form is complete but I do see several questions added in your form. 

    Upon checking your account, I found that you have already created a new form "New Combined Form" and started cloning it after changes. This is actually a very good practice. This will work as a backup for your form and if you loose any changes, you will have backup to recover part of your form.

    Do get back to us if you have any questions.

    Thank you!