Email notification not receiving from recipient

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    DarlingGirlPaper
    Asked on November 06, 2013 at 01:55 PM

    Hello,

    Submitted forms are no longer being pushed through to my email address.

    Is there anything I can do to make sure that the completed forms make it to me? When I send through tests they make it ok but actual clients are having trouble.

    Thanks!

    - Sarah

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    ardy0689
    Answered on November 06, 2013 at 02:59 PM

    Thanks for posting your issue Sarah.We apologize for this inconvenience concerning about the notifications.

    I have checked your email address "sarah.x.xxxxxx@gmail.com" but is not in our bounce list. I have also checked our mail logs but I can not find any errors:

    /var/log/jotform/amazonSES.log:[06/Nov/2013:13:42:15 -0500] 21527182293251 AmazonSES Sent email to sarah.x.xxxxxx@gmail.com -  MessageID:000001422eb8d9a2-239668a1-1ee3-4f57-b88d-62469207b605-000000 - RequestId:28246015-4713-11e3-b102-d9788b54193d

    It most of the preceeding logs are the same and was successful sending the notifications on your email. Have you checked if your spam folders or junk folders if they somehow sent there?

    Another possibility is that you have not set the "Sender Name" properly you left it as "Please select". You should set it to either Jotform or set it to a Name field on your form. Some email providers will react to this as a spam if there are no Sender Name.

     

    Please also whitelist our email addresses on your contact list:

    Noreply@JotForm.com
    Noreply@FormResponse.com

    Please let us know if the above suggestions have fixed your issue. We will wait for your reply. Thank you

  • Profile Image
    DarlingGirlPaper
    Answered on November 06, 2013 at 05:10 PM

    Thanks so much. I've gone through and made those changes.

    It was just weird because I've never had a problem before and then in just the past couple days I've had a couple people tell me they submitted and nothing came through.

    Hopefully this fixed it.

    Thanks again!

    - Sarah

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    volunteers-syhc
    Answered on November 06, 2013 at 06:02 PM

    I am having the exact problem with my email alerts. I don't know what to do.

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    ashwin_d
    Answered on November 06, 2013 at 09:12 PM

    Hello Sarah,

    Implementing the changes suggested by my colleague should have solved your issue. Do test your form and get back to us if the issue persists.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on November 06, 2013 at 09:13 PM

    Hello volunteers-syhc,

    I have replied to you on your own thread: http://www.jotform.com/answers/288299-Email-alert-is-not-working-with-my-form#1

    Thank you!