HIPAA Account: Back-end unavailable

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    Asked on February 08, 2021 at 10:18 AM

    I tried clearing my cookies and logging out and logging back in. It is saying the back end is unavailable and we need the forms for our patients to be seen. Thank you.

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    Answered on February 08, 2021 at 11:19 AM

    Hello there,

    Thank you for contacting Jotform support.

    We apologize for the inconvenience this may have caused you.

    As per checked on our HIPAA test account, it seems to be working without any issues. I have also checked your forms and they are working fine on my end.

    I will be escalating this issue to our developers for further checking. We will inform you via this thread as soon as we have more information.

    Let us know if you have further questions.

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    Answered on February 08, 2021 at 11:43 AM

    Thank you for your patience.

    We have received an update from our backend team saying that the issue has been fixed.

    Can you please confirm if everything is working on your end?

    We look forward to your reply.

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    Answered on February 09, 2021 at 08:44 AM

    It's not working again. This time when we try to check to inbox.

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    Answered on February 09, 2021 at 09:30 AM

    We do apologize for the inconvenience.

    I have cleared your form cache.

    Can you please try to view your inbox submission again and let us know if the issue still remains?