Back End Still Unavailable

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    Alex Dicke 
    Asked on February 08, 2021 at 10:28 AM

    Good Morning,

    We are receiving reports that our forms cannot be publicly accessed. Users are being redirected to a page that tells them the form is experiencing a high volume of traffic. This occurred last week. We are looking to launch this form to our members today, however I am not sure with the increase in technical issues I would feel comfortable sending this out to our members. Is the issue with back-end going to be a recurring issue? See copy of error below.

    Thanks!

    1612797953_602158018ad27_JotForm Error.j


  • Profile Image
    Gaetan_B
    Answered on February 08, 2021 at 11:32 AM

    Hello,

    Thank you for reaching out.


    Everything seems to work fine on our Test account.

    I have cleared your form's cache, could you please let us know if the issue persists?

    In the meantime, I have also escalated this to our backend team for further investigation.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance

  • Profile Image
    Kiran
    Answered on February 08, 2021 at 11:54 AM

    We are sorry for the inconvenience this may have caused. We had an unexpected and extraordinary load that caused the issue. Our backend team has already fixed the issue and the forms should be working fine. Please check again and let us know if you still notice any further issue. We will be happy to take a look again.

    Thank you!

  • Profile Image
    Alex 
    Answered on February 08, 2021 at 12:08 PM

    Form appears to be working normally now. Thanks for the fix.