Entries are not decrypting

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    baloloy
    Asked on February 08, 2021 at 11:51 AM

    I am not able to download any forms. It keeps saying decryption failed multiple times.

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    Jimmy_D
    Answered on February 08, 2021 at 02:53 PM

    Our apologies for the inconvenience caused.

    I am able to replicate the same issue on test HIPAA account. I have raised this to our back-end team for further investigation.

    Thank you in advance for your patience.

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    baloloy
    Answered on February 08, 2021 at 03:05 PM

    it is working now. thanks.