What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission emails are not being received.

    Asked by llmusic on November 06, 2013 at 06:16 PM

    I have set up Jot forms for my client: llmusicshop.com  They use it for their contact form.  They are not getting emailed sumbissions from the form.  I have tried setting it up and looking at this forum for similar issues, but they still are not recieving emails.  Any thing you could do to help would be greatly appreciated.

    Page URL:
    http://www.llmusicshop.com/contact.php

    Screenshot
    Submissions Emails contact form
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    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 09:28 PM

    Hello llmusic,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. The last submission you received was on 4th November, 2013 and please see the log here for that particular submission:

    /var/log/jotform/amazonSES.log:[04/Nov/2013:09:00:43 -0500] 32815175468158 AmazonSES Sent email to llmusic@aol.com -  MessageID:00000142236a605e-b7f750a0-dd50-493c-92ea-ca600925052e-000000 - RequestId:7ece6c77-4559-11e3-b05f-31f6859cf6ab

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!