Card Forms + Subscriptions: Subscriptions imported from Stripe can't be selected in card forms; classic layout works fine

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    steven
    Asked on February 08, 2021 at 10:55 PM

    On the form for North Idaho Dpc we have 5 subscription options and in the test platform it wont let us select and option and proceed to the checkout for the cc info. Are we doing something wrong?

    Screenshot
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    Patrick_R
    Answered on February 09, 2021 at 02:14 AM

    Hello! Please allow me some time to check this. I'll get back to you soon with an update.

    Thank you!

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    Patrick_R
    Answered on February 09, 2021 at 02:54 AM

    Hello! As I test a similar setup (Stripe subscription imported from Stripe); I noticed that the subscriptions can't be selected on Card Forms. However, this setup works fine from Classic layouts.

    Following is the screencast of this issue:

    http://shots.jotform.com/patrick/Screencast%202021-02-09%2013-19-36.webm

    Unfortunately, this seems to be a bug. I've reported this to the Backend team; as soon as this gets resolved; we'll let you now via an email under this thread. Until this is fixed, you can switch to a classic layout form instead.

    Our apologies for this inconvenience.

    Thank you for bringing this issue to our notice.

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    Steven_Paquin
    Answered on February 09, 2021 at 11:44 AM
    The classic form looks terrible. Are you saying it is a issue with pulling in payment info from stripe?
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    Gaetan_B
    Answered on February 09, 2021 at 01:39 PM

    Hello,

    We are not developers, but from a user standpoint it looks like it, but we can't tell you with complete certitude.


    Do not hesitate to reach out if you need further assistance