HIPAA account: It shows "Temporarily Back-end Unavailable" error message.

  • Profile Image
    MC4GYN
    Asked on February 09, 2021 at 08:10 AM

    What on Earth are you people doing? Issues with programmers? Is this what we pay for?

    Temporarily Back-end Unavailable

    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.

    And also bad gateway issues - two days in a row.

    Wanna fix it?

  • Profile Image
    ashwin_d
    Answered on February 09, 2021 at 08:59 AM

    I am sorry for the trouble caused to you. There seems to be some glitch, and we have already updated our backend team, and they are looking into this issue.

    We will get back to you as soon as we have any update from them.

  • Profile Image
    Ralph 
    Answered on February 09, 2021 at 09:03 AM

    And I inserted a jpg photo file (logo) in one of our forms autoreply email sent to submitters and the image does not load.

    https://files.jotform.com/jufs/MC4GYN/form_files/GYN%20FINAL%20LOGO%20V2revised.5f904b0b213631.79766800.png

  • Profile Image
    MC4GYN
    Answered on February 09, 2021 at 09:20 AM

    Photo is still broken in autoreply email.

  • Profile Image
    Cecile_A
    Answered on February 09, 2021 at 10:29 AM

    Our apologies for the inconvenience.

    We have recently received reports from our developers that there was some backend issue with HIPAA accounts and that they have fixed it. I would suggest doing a test on your end and update this ticket if the issue persists.

    With regards to the broken photo in autoreply email, could you please remove and insert the image by uploading it again?

    Please give my suggestion a try and let us know how it goes.

    Thank you.

  • Profile Image
    Kara_marketingteam
    Answered on February 09, 2021 at 10:59 AM

    Hello we are having the same issue on a HIPAA account with the backend being unavailable and receiving many bad gateway errors. This is significantly impacting our daily operations - when can we expect this to be fixed?
  • Profile Image
    ashwin_d
    Answered on February 09, 2021 at 12:19 PM

    @Kara_marketingteam: I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2885966


  • Profile Image
    utku
    Answered on February 16, 2021 at 01:06 AM

    Hello @MC4GYN,

    I apologize for the inconvenience.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic and this caused some forms to be crashed. All necessary precautions have been taken by our DevOps team to prevent Jotform from future downtimes.

    Please let us know if you need further help.

    Regards,
    Utku